We are looking for an experienced professional with 7+ years of expertise for a Product Support role based in Bangalore or Chandigarh. The ideal candidate will possess strong leadership experience in managing and growing technical teams, along with a deep understanding of production environments. Proficiency in SQL and Unix is essential, with a proven ability to troubleshoot complex technical issues hands-on. A solid grasp of scripting and automation using Python is required.
Candidates must have prior experience supporting distributed systems, including microservices, message queues (MQ), and Kafka. Effective communication with technical teams and global business stakeholders is vital. The role demands sound judgment in incident management and the ability to prioritize under pressure.
Familiarity with Agile methodologies and a commitment to continuous process improvement are necessary. The candidate should also demonstrate mentoring capabilities, encourage knowledge sharing, and contribute to team development. Flexibility to work on a shift-based rota is required to support a globally distributed team, including availability outside typical US EST hours.
