Job Category: Financial Services/Banking Domain Experience IP/SIP Telephony & Networking Fundamentals Network Troubleshooting Tools Recording Solution Expertise (NICE/Verint) Windows Server/OS Administration
Job Type: Full Time
Job Location: Pune
Work Type: Hybrid
Experience Required: 6–10 Years
About This Position
We are seeking experienced professionals to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). This role is responsible for the remote installation, implementation, configuration, and integration of the NTR-x platform, delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle — from sales-to-services transition through project closure — working closely with Architects, Project Managers, R&D, Customer Support, and clients.
Role Description / Core Duties
- Install, integrate, and configure the NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs
- Develop and configure software features aligned with design specifications and customer requirements; ensure proper integration of all technical architecture components
- Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities
- Assist customers and their vendors with configuration requirements across all integration points in the customer environment
- Provide technical expertise across the product suite — solution design, technical support, QA, and application overview — throughout every project stage
- Report and escalate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when needed
- Maintain proactive, regular communication with customers and management on progress, risks, and technical updates
- Support after-hours, weekend, client-site, and cross-time-zone activities as project demands require
- Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes
Mandatory Skills & Experience
- Experience in the Financial Services / Banking domain
- Hands-on experience with NICE or similar recording solutions (e.g., Verint) — installation, configuration, upgrades, and maintenance on Windows/cloud platforms
- Microsoft Windows Server/OS knowledge
- IP/SIP communication analysis and strong telephony background
- Networking fundamentals — OSI 7-layer model, TCP, UDP, LAN/WAN, NICs, switches, and routers
- Troubleshooting with sniffers and analysis tools — Wireshark, log analysis, network-testing utilities
- Basic scripting — SQL / shell query and update knowledge
- Strong customer-facing skills — leading technical discussions, managing stakeholders, representing client meetings
Good-to-Have Skills
- Recording/telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, Amazon Connect
- Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix
- Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery, and High-Availability designs
- Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority, EFS
Added Advantage
- Certifications — MCP/MCSE, CCNA, VMware, Citrix, AWS, Azure
- Microsoft SQL Server (2012+) — installation, configuration, administration, backup, recovery, and maintenance
